Not buried in admin. RentLane's AI handles the operational load — through voice, chat, WhatsApp, Instagram, SMS — so your on-premises managers can deliver an exceptional community experience.
Sarah called about a leaking dishwasher.
Lane dispatched a plumber in under 90 seconds.
Residents call, Lane answers. Natural conversation — no menus, no "press 1". Just talk.
Voice, WhatsApp, Instagram, SMS, email, chat. Residents use whatever feels natural.
Residents don't know it's AI. They just know their issue got handled — fast.
Lane doesn't force residents into a single channel. It meets them wherever they already are.
Natural phone conversations. Lane speaks, listens, and resolves — no phone trees.
Residents message their building like they message a friend.
DM about events, amenities, or community life.
Simple text for quick requests, alerts, and confirmations.
In-app chat and email for detailed requests and documentation.
"Will residents talk to a robot?" They won't have to. Lane handles voice calls, WhatsApp messages, Instagram DMs — whatever residents prefer. The AI is invisible. The experience is not.
Residents call and have a natural phone conversation. No menus, no "press 1 for maintenance". Lane speaks, listens, and acts.
WhatsApp, Instagram DM, SMS, email, in-app chat. Lane meets residents wherever they are — no new app to download.
Complex or sensitive issues go straight to your manager. Residents can always request a person at any time.
Residents don't see "AI" or "bot". They see "LIV Munro Support". The technology disappears — the experience doesn't.
Your community managers are the heart of LIV. But they're spending most of their day on tasks that have nothing to do with community.
Drowning in operational admin
Free to focus on what matters
Every hour a manager spends chasing a contractor is an hour not spent creating the experiences that make residents stay.
Melbourne CBD. 490 apartments. 97% occupancy. Here's what changes.
Lane is the intelligence layer behind your existing systems, operating them so your people don't have to.
AI triage via voice or text, auto-dispatch, predictive maintenance. Lane handles the 2am burst pipe — by phone call.
Voice, WhatsApp, Instagram, SMS, email. 83% of enquiries resolved without human involvement.
NSW, VIC, QLD. Three frameworks, zero gaps.
Lane doesn't replace your CRMs. It's the brain that operates them — across every communication channel.
One AI engine. Every community. Every channel. Consistent excellence.
We're not asking Mirvac to buy software. We're inviting you to shape the AI engine for BTR.
Real workflows from 2,200+ apartments
Fortnightly co-design sessions
Shadow mode testing, zero disruption
Managers evaluate Lane's recommendations
Ensuring Lane's voice matches LIV warmth
Requirements straight into the roadmap
Every capability months ahead of release
Lane trained on Mirvac data, brand & tone
Shadow mode. Walk away any time
Pricing advantages at portfolio rollout
Co-branded case study in AI for BTR
Alison,
Thank you for the conversation today. When you described community managers so bogged down by admin they can't actually manage the community — it crystallised exactly why we built RentLane.
BTR is fundamentally different. Mirvac builds world-class apartments. What sets BTR apart is the experience that surrounds them. That only happens when managers have time to be community leaders, not administrators.
What excites us about Mirvac is that you already understand this. The LIV brand, the Resident Service Ambassadors, the Hatch innovation program — you're building for the future. We want to help you get there faster.
We built this page specifically for you. This isn't about replacing anyone. It's about giving your best people the time to be their best.
A 45-minute session with your wider team. See Lane in action — live voice demo included. No commitment.
📅 Schedule a Team Session →